2.61 - Missing wysiwyg after upgrading from v2.01 / v2.14
3 posts by 2 authors in: Forums > CMS Builder
Last Post: March 18, 2014 (RSS)
By DreamSync - March 15, 2014
I just installed a fresh version of CMB connected to a brand new database to see if I could fix what I've encountered but so far no luck. The data is there, and I can see it when using firebug and when disabling the visibility CSS, but the tiny_mce interface is not loading.
Here's the background:
- Upgraded an old install on Site A (2.01) to a slightly more recent version (2.14) in order to match it with another functioning installation on the same server (Site B).
- After a 'successful' upgrade - wysiwygs are missing on Site A. Essentially the same descriptions of missing wysiwygs archived on the forums. The Site B has fully functional wysiwygs.
- Copied the tiny_mce folder from the Site B to the broken Site A, figuring the folders should be identical now that they're both 2.14. Wysiwygs still missing on Site A, still working on Site B.
- Thought it might be time to purchase the upgrade to 2.61 (Build 1058) so I did, and installed it on Site A. Still no wysiwigs.
- Rolled back to 2.01. Still no wysiwigs.
- Figured that might be because of something preexisting in Site A's setup, so I tried a fresh install in a new folder, with a brand new db. Still no wysiwigs.
At this point I'm tired of the acronym 'wysiwyg' but it's pretty accurate - I'm not seeing anything and not getting anything lol :)
I have attempted everything I found on the forums with regards to possible cache issues, double compression issues, bad installations, bad "realpath" structures etc. No Luck - though I may not have applied the double compression fix properly.... Both the fresh install of 2.61 and the old 2.01 throw the following errors in firebug (minus the actual location):
NetworkError: 500 Internal Server Error - http://www.mysite.com/cmsAdmin/3rdParty/tiny_mce/tiny_mce_gzip.php?js=1&plugins=inlinepopups,contextmenu,table,fullscreen,paste,media,spellchecker&themes=advanced&languages=en&diskcache=true&src=false
ReferenceError: tinyMCE is not defined
tinyMCE.init({
No 500 error is given if the URL parameters are removed from the above network error.
I was concerned that our server might not be updated enough to run 2.61 but it appears that we should have no problems. Here are my server details for a sanity check:
- MySQL v5.5.35
- PHP v5.2.17
The content is still live for Site A - but my content managers have no way of updating wysiwyg content. I'm getting ready to provide them with new editors, but I need to get this bug fixed first. At minimum I have to get the wysiwyg boxes working again in the 2.01 original install. 2.14 update would be great - and 2.61 even better. Apologies if this isn't making sense - after trying to figure this out for several days I'm stumped and possibly incoherent :) Thanks in advance!
DreamSync
By gregThomas - March 17, 2014
Hi DreamSync / cricket7475,
It sounds like you've done everything I would have suggested!
Would you mind filling out a second level support request for me? You can find the form here:
https://www.interactivetools.com/support/email_support_form.php
Then I can take a closer look at what might be causing the issue with your WYSIWYG's.
Cheers,
Greg
PHP Programmer - interactivetools.com
By DreamSync - March 18, 2014
Thanks Greg - second level support ticket has been submitted.
DreamSync