Error: Password cannot be blank

12 posts by 4 authors in: Forums > CMS Builder: Plugins & Add-ons
Last Post: 2 minutes ago (RSS)

Hi Guys,

ive recently moved our crm to a new server. php 8.3.6. not everytime , but most of the time when i try to log in to the cmsb i get the "Error: Password cannot be blank" and we cant login, would anybody have any ideas?

i have had this error: Password cannot be blank in /home/*******/admin/plugins/websiteMembership/websiteMembership.php on line 155 which is: loginCookie_set($userRecord['username'], getPasswordDigest(@$_REQUEST['password']));

any help would be useful. thanks in advance

By Dave - December 12

Hi David,

Can you fill out a second level support request here: https://interactivetools.com/support/request/

I'll take a look and see if it's caused by anything related to CMS. If you can, also provide steps to reproduce.

Thanks!

Dave Edis - Senior Developer
interactivetools.com

By Davidpanter - December 13

HI Dave, unfortunately its on a local locked down server for internal CRM duties, so i cant give you direct access.

By Dave - December 13

Hi David,

Okay, can you see if the error gets logged to the error log and send me that at dave@interactivetools.com?

Under Admin > Backup, you could back up the error log table and send it to me.

There might be some clues in there as to what is going on on the server.

Dave Edis - Senior Developer
interactivetools.com

By Davidpanter - January 3 - edited: January 3

hi Guys, did we get anywhere with this? i keep getting the error when anyone logs out, even logging into the CMSB via your login.

im also reciving this error in yellow:

Unexpected output was sent by a program library or plugin.

Output was "

" (7 chars)

Developers: Check plugins and library files for accidentally added whitespace or other characters.

don't know if its related

By Tim - January 3

Hi David,

We are still investigating this issue and it is in our queue. I believe the error message you posted might be totally unrelated, but is something we will check out as well.

Tim Hurd
Senior Web Programmer
Interactivetools.com

By Davidpanter - January 3

Hi tim, thank you, i think it is related to http, https differences, we have forced it to use https and it appears to have sorted the issue currently and allows us to access the site now, im still getting the error regarding white space, ( is there a way to see any more info on this?)

but for now forcing https seems to have ”fixed” the issue

By Tim - January 3

Great to hear that David! The whitespace issue is usually caused by one of the plugins having some sort of whitespace at the top of the plugin file. One way to troubleshoot this would be to disable each plugin, see if the error goes away and then re-enable if it doesn't. Did you recently install or enable a plugin?

Tim Hurd
Senior Web Programmer
Interactivetools.com

By Davidpanter - January 3

Hi tim, no its been there since i updated to php 8 , i have tried to remove as many plugins as possible to see if it would remove it, but no joy so far, was hoping there might be a way to have it log more info or something like that, but i will plod on going through each of my plugins and trim any possible white space ,but thank you for your help!

By JeffC - 39 minutes ago

Hi David

DId you ever get to the bottom of this? I have the same issue. I already force https, so I can't solve it with that!

I've looked at everything I can think of. I've tried php versions, removed cmsb plugins, removed third party code like Google Tag Manager and TrustPilot, reverted to the orginal factory settings for the websiteMembership plugin, different browsers.

Looking at the logs, it looks like everything is being passed to the server correctly.

Any further insight would be hugely appreciated!

Jeff